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Customer Care, Service and Guarantees

We care about your stay being enjoyable (and of course free of any worries). Here are some of the elements and resources we dedicate to your happiness.


High Level of Service

We are not a big agency where you’d just be considered as a number among many. We offer a real customer service. 


If you book with us, we commit to solving your problem really fast. Usually within less than a few hours. You will also have access to our 24/7 hotline in case of emergency.


During your stay, you will enjoy:

●  Easy hassle-free check-in

●  Your exclusive A la carte tailor-made guide

●  Mail and package pick-up at our office

●  Weekly housekeeping after 11 nights

●  24/7 emergency phone line

●  Dynamic, professional English-speaking staff

●  Housekeeping staff trained to our standards


Tailored Reservation Process

We have made your booking as easy as possible thanks to the website. However if you need any sort of extra information, our booking team is here for you.


We are ready to advise and help you personally, to choose the best apartment for your specific needs, tastes and budget.


Do you want to know which apartment is better suitable if you have kids? Details on a bedroom, on kitchen equipment, on the specificities of a district?


You can contact katy@alacarteparis.com


Your Stay is Covered by Our Exclusive TRIPLE-R GUARANTEE

Rest assured, safe in the knowledge that A la carte Paris stands by the quality of its apartments. 


Triple-R means that in case of a serious problem, we guarantee to either:

●  Repair the issue, or failing that

●  Relocate you to a similar or higher status apartment, or 

●  Refund you if that's what you prefer


You can review the modalities of our RRR Guarantee here.